Oct 24, 2013 at 11:forty two am I named “Customer Service” today to get the identify of my deceased son-in-regulation off in their mailing checklist. Obviously, I got anyone in India who couldn’t grasp what “choose this identify off within your mailing listing” meant. “Mailing Checklist?”, she asked. I asked her to transfer me to someone within the United Sates. She explained to me she didn't have that capability.
I known as once more in the event the xps8700 showed a lager increse ,significant enuff to include the decrese in montior rate
August 31, 2015 at nine:19 pm After obtaining the so known as “proper WESTERN DIGITAL 500 GB HARD DRIVE” as my secondary hard drive, I used to be ultimately equipped to put in it yesterday into my DIMENSION E 520..It was all wired in very easily and correctly with no complications about the computer until eventually I turned it on and instantly crashed and now it gained’t start out or function in any way……I identified as DELL YESTERDAY AND SPOKE TO Three tech assistance workforce of which just one, SUPERVISOR of Tech Guidance , all telling me I had been once again sent the wrong hard disk . One particular tech assist,abruptly hung up on me After i questioned for any case or complaint amount and his name to ship in a proper complaint to DELL CORPORATE Places of work……Now I spoke to 2 more tech provider men and women of which a person was An additional supervisor in that Section, who was extremely attentive and was a enjoyment to talk to and each he along with the frequent tech support said I couldn't USE A five hundred GB Harddisk in my old E 520, Merely a 320 GB max. can be used ! ! ! These income people today don’t even understand what the right aspect or accessory to promote you !!!! And also to major that, I receive a contact from some girl named SUSAN during the early afternoon , who claims for being from DELL Company Places of work who STATES the DELL COMPANY has no provisions to reimburse a buyer for mend in their computer and/or pay to acquire it checked by a respected community repair store …..SHE EMPHATICALLY goes on to say the issue is I put in THEIR “Suitable Hard disk ” into my computer, and it’s essentially MY FAULT !!!!. This woman a joke and out of contact with truth !
I spoke to 2 “professionals”. Lastly I had been instructed which the purchase were duplicated. I informed them I did not position two orders; nor did I compose the code for just about any of their devices. I used to be told which i need to “comprehend” that complex points take place Which they'd consider to pull the cargo and refund my cash in six-8 (after which you can 8-10) times. Attempted to reach Dell while in the US and you cannot penetrate their IVR.
Dell should be investigated from the Justice Division. It is evident their techniques are built to confuse customers with the only objective of acquiring them to surrender to ensure that Dell can hold the money they steal.
The distance troubleshooter wound up telling me he could do very little. So on Jan eighteen,2018 I submitted a Guarantee assert. The person I spoke with took my contact number and said he would contact me. That hasn’t occurred. It doesn’t realize WiFi, so no printer. I have continuously tried using unsuccessfully to Get in touch with Dell complex support by e-mail. The Web-site declines my service tag and Specific assistance code.
All I am able to see are your rants that You can't get somebody that speaks in ENGLISH, Dam. I would like to know your Major worry to make sure that I can get you the correct amount to phone. or I could possibly get you an alternate Alternative
Soon after performing some research I discovered that I necessary to try out a Windows Repair service. That didn't do the job. Then I necessary to do a Windows Put in (preserving information) that could exchange any missing merchandise. That didn't perform. The next selection was to rebuild the method from scratch. I purchased a completely new disk drive and formatted it. I started out the Home windows Install and it designed a fresh system. I however did not have an Connection to the internet. I used the WIFI on/off button on the keyboard devoid of good results. I went into the User interface Network and Online panel. I ran the troubleshoot difficulties and attempted to make a fresh connection. Then I went in the Hardware supervisor and found there was no network card or Witless card described. Following doing a little a lot more exploration I discovered that I required the drivers for the people units. Since I had downloaded the drivers within the Dell Aid webpage I couldn't determine why they did not operate.
This time when my laptop was returned to me it absolutely was an entire black screen with only a flashing curser Definitely not purposeful at all.
May possibly seven, 2015 at 1:40 pm I way too have made an effort to obtain an email deal with for Dell Corp/ No luck there. I have an Alienware desktop that eats graphic cards. I have a a four 12 months in household assistance warenty. I've one yr left. The last card that came by using a tech was a 980 GTX. Now After i talk to Tech assistance they say no that was not the cardboard sent. It absolutely was the card sent Together with the Tech that came to my household. It seems to me tech guidance is trying to indicate I added this card After i have not. Additionally they imply they can send a lesser card now. Tech assist has failed to give me a incident variety along with a dispatch range. I have a protracted story concerning this comp actually in 3 years That is comp quantity three and graphic card number seven. I've owned Dells considering that Home windows that make this Alienware my ninth. dell computer. Possessing explained that This alienware this website is the worst of all I have owned. Third party company broke the very first two Alienware comps in the main calendar year of possession. This past a person goes by means of graphic cards . I personal an 630 xps which is Operating as tough because it did new. This Alienware seems to have built in faults. Other then my calls to Dell on April the seventh and also the Tech coming here on either the 8th or 9th I am able to’t show I named Alienware support within the 5th about this problem.
February eleven, 2014 at 9:forty seven pm So I had been planning to rant and rave about Dells’ entire absence of information, disrespect of consumers, : Having said that I have made a decision right after reading all the responses on here and on OTHER internet sites of Dell’s fewer than mediocre aid and expert services, that seemingly WE AS Buyers Usually do not Make a difference, as long as Mr. Michael Dell and the remainder of the corporate globe are making their tens of millions.
ahead of this I were in connection with rahesh and ronald at custermer assistance(situation variety 665674224)
January 22, 2016 at four:37 pm Really Unhappy IN DELL!!!! My spouse and I purchased a dell all in one in august it worked Okay until finally we started out going through a begin menu problem we contacted dell sent it in plus they fastened situation in a very well timed fashion. nonetheless as soon as we obtained it back other problems started out. Each and every time the sleep button it pressed or even the computer will not be made use of for some time the computer fully shuts off. To show the computer again on we need to absolutely unplug the facility cord hit the power button which just can make the computer hum, we have to repeat the procedure once more to truly reach utilize the computer.
Why can’t I get a person within the United states of america. I phone the quantity at major of the web page. When asking for somebody while in the us they will not transfer